Refund policy

Astorion - Return and Refund Policy

Last Updated: June 13, 2026

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

All approved returns are refunded exclusively in the form of Store Credit. We do not issue cash or original payment method refunds.

To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unwashed, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Change of Mind & Size Exchanges

If an item does not fit or you change your mind, returns are accepted under the following conditions:

  • Store Credit Refund: The refund will be issued solely as store credit to your account or via a digital credit voucher.

  • 5% Restocking Fee: A 5% restocking fee will be deducted from your total store credit amount to cover administrative handling and warehouse repacking costs.

  • Return Postage: Return shipping costs are the customer's responsibility. We recommend using a trackable postal service, as we cannot be responsible for lost parcels.

  • Items must be in pristine, resellable condition (unworn, unwashed, and in original packaging).

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If an item is defective, damaged in transit, or if you received an incorrect product, contact us immediately at sales@astorion.com.au.

  • Reporting Window: Issues regarding damages, defects, or incorrect items must be reported within 3 business days of receiving your delivery.

  • No Restocking Fee: Damaged, defective, or incorrectly sent items are completely exempt from restocking fees.

  • Prepaid Return Shipping: If your claim is verified, we will cover the return shipping costs (or provide a prepaid shipping label) and issue full store credit or send out an immediate replacement.

Non-Returnable Items

We do not accept returns, exchanges, or issue store credit for:

  • Custom & Embellished Products: Items customized with embroidery, screen printing, DTF transfers, or special orders.

  • Sale & Clearance Items: Items purchased during promotional clearance or final-sale events.

  • Gift Cards.

How to Start a Return

To initiate a return, email us at sales@astorion.com.au with your order number (e.g., AA #...), photos of the item (if damaged or incorrect), and the reason for the return.

Once your return request is approved, pack the items securely and post them to our fulfillment warehouse:

Astorion Australia – Returns

Unit 16, 71A Milperra Road

Revesby, NSW 2212

Australia

Please note: Items returned to our warehouse without prior approval will not be accepted.

Store Credit Issuance Process

Once your returned parcel is delivered to our Revesby warehouse, our team will inspect the garments.

  • Upon approval, your store credit will be generated and emailed to your registered account within 3 to 5 business days (minus the 5% restocking fee for change of mind or sizing returns).

  • Store credit does not expire and can be applied toward any future wholesale or retail order across our entire catalog.