We want you to be completely satisfied with your purchase from Astorion. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy. Please review the following guidelines to ensure a smooth return process:
Returns and Exchanges
- You may return or exchange unused, unworn items within 10 days of receiving your order.
- Items must be in their original condition with tags attached and in the original packaging.
- We do not accept returns or exchanges for items that have been worn, washed, altered, or damaged after receipt.
How to Initiate a Return or Exchange
1. Contact our customer service team at sales@astorion.com.au to request a return authorization.
2. Pack the item(s) securely in the original packaging or a suitable alternative.
3. Include a copy of your order confirmation or packing slip in the package.
4. Ship the item(s) back to us using a trackable shipping method.
Refunds and Processing
- Refunds will be issued to the original payment method within seven (07) days after we receive and inspect the returned items.
- Shipping fees are non-refundable unless the return is due to an error on our part.
- Please note that it may take additional time for the refund to reflect on your account, depending on your financial institution.
Exchanges
- If you would like to exchange an item for a different size, color, or style, please indicate the details in your return request.
- Exchanges are subject to availability. If the desired item is not available, we will issue a refund to the original payment method.
Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.
If you have any questions or need further assistance with returns or exchanges, please do not hesitate to reach out to our customer service team at sales@astorion.com.au.