PRODUCT DETAILS & CUSTOMIZATION
What are the sizing chart details?
Each product's material details?
All our t-shirts are made from 100% Australian cotton in both 180 GSM and 220 GSM, ensuring comfort and durability. Our polos use 95% cotton and 5% spandex (220 GSM) for flexibility and a premium feel, while our hoodies are 60% cotton and 40% polyester (320 GSM) for warmth and structure.
We focus on responsible sourcing and quality, and can discuss organic or recycled options if you require specific certifications for your project. Let us know your needs, and we’ll be happy to assist.
Do you offer sustainable or organic fabric options?
Yes, we do offer sustainable and organic fabric options. We can provide organic cotton, recycled polyester, bamboo blends, and other eco-friendly fabrics depending on your requirements.
What fabric types are available (e.g., cotton, polyester, blends)?
All our t-shirts are made from 100% Australian cotton in both 180 GSM and 220 GSM, ensuring comfort and durability. Our polos use 95% cotton and 5% spandex (220 GSM) for flexibility and a premium feel, while our hoodies are 60% cotton and 40% polyester (320 GSM) for warmth and structure.
Can we choose GSM (fabric weight) for specific products?
Yes, you can choose the GSM (fabric weight) for specific products within our available ranges.
Currently, we offer:
✅ T-shirts: 180 GSM and 220 GSM (100% Australian cotton)
✅ Polos: 220 GSM (95% cotton, 5% spandex)
✅ Hoodies: 320 GSM (60% cotton, 40% polyester)
If you require a different GSM for a custom order, please let us know your target weight and quantity, and we will check availability with our mills. We are happy to assist in selecting the best fabric weight for your brand's feel and seasonal needs.
What color options and dyeing methods are available?
We offer a wide range of colour options, including standard stock colours and custom Pantone matching upon request. Our dyeing methods include reactive dyeing for vibrant, long-lasting colours on cotton, as well as pigment dyeing and garment dyeing for a washed, vintage look. Let us know your colour requirements, and we’ll confirm availability for your order.
Are embroidery, patches, or woven labels available?
Yes, we offer embroidery, Screen printing, DTG and DTF printing for our products. You can add these customizations to your orders to match your branding needs. Please let us know your design requirements, and we will provide a quote and timeline accordingly.
Do you follow international sizing standards (AU/US/UK/EU)?
We follow the sizing standards of Australia.
Do you offer digital mockups or 3D previews before production?
Yes, we offer digital mockups and 3D previews before production. This allows you to visualize your design, colours, and placements on the product and request adjustments before we proceed with manufacturing.
Can we reorder the same product without meeting the minimum order quantity again?
In most cases, yes, you can reorder the same product without meeting the minimum order quantity (MOQ) again, as long as the design and specifications remain the same. Please contact us with your previous order details, and we will confirm availability and lead time for your reorder.
PRICING, CHARGES & ORDER TERMS
What is the shipping charge?
Shipping charges vary based on the product weight, order quantity, and delivery location. Please provide your delivery address and the products you’re interested in, and we will share an approximate shipping quote for your order.
What is the printing charge?
Printing charges depend on the design, print size, colours, and quantity ordered. Please share your artwork and order quantity, and we will provide an accurate printing quote for your project.
What is the product-specific price, minimum order quantity, and conditions?
Product-specific pricing, minimum order quantity (MOQ), and conditions vary depending on the product type, customization, and order volume. Please let us know which product you are interested in, along with your required quantity and any design or colour preferences, and we will provide a detailed quote with MOQ and terms.
Do prices vary based on order volume or design complexity?
Yes, prices can vary based on order volume and design complexity. Larger orders often qualify for volume discounts, while designs with more colours, placements, or intricate details may affect pricing. Please share your design and order quantity, and we will provide an accurate quote for your project.
Are bulk or repeat order discounts available?
Yes, we offer discounts for bulk and repeat orders. The more you order, the more you can save. Please let us know your product and quantity requirements, and we will provide a customised quote with the best available pricing for your order.
Are there charges for tech packs or design mockups?
We provide basic design mockups free of charge for confirmed orders. However, detailed tech packs or advanced design mockups may incur a fee, depending on the complexity and time required. Please share your requirements, and we will let you know if any charges apply before proceeding.
Do prices include taxes, duties, or customs fees?
Prices typically do not include GST
Is there an additional charge for labeling and tagging?
Yes, there is additional charge for custom labeling and tagging, depending on the type and quantity required. Please share your labeling and tagging needs, and we will provide a quote along with your product pricing.
What are your accepted payment methods and terms (advance, part-payment)?
We accept bank transfer, credit card, and PayPal for payments. For B2B customers, we offer 30-day credit terms based on approved credit agreements. Otherwise, orders typically require advance or part-payment, depending on the order size and customisation requirements. Please let us know your preferred payment method, and we will guide you through the process.
SHIPPING, DELIVERY & LOGISTICS
What is the product pickup location?
Our product pickup location is in Unit-16, 71A Milperra Road, Revesby, NSW-2212. Please contact us to schedule a pickup time.
Do you offer international shipping? What are the estimated timelines?
Yes, we offer international shipping to most countries. Estimated delivery timelines vary by destination and shipping method, typically ranging from 7–21 business days. Express options are also available for faster delivery. Please let us know your location, and we will provide a shipping quote and estimated timeline for your order.
Which shipping or freight partners do you use?
We use reliable shipping and freight partners including Australia Post, Sendle, DHL, FedEx, and UPS for our deliveries to ensure your products arrive safely and on time.
Do you offer drop-shipping or fulfillment support?
Currently, we do not offer drop-shipping or fulfillment support. All orders are shipped directly to the customer or to your specified address.
Can we schedule regular pickups or standing delivery schedules for ongoing orders?
Yes, we can schedule regular pickups or standing delivery schedules for ongoing orders. Please let us know your preferred schedule and volume requirements, and we will work with you to arrange a consistent pickup or delivery plan that suits your business needs.
What is your policy for damaged, defective, or incorrect items?
If you receive damaged, defective, or incorrect items, please contact us within 7 days of receiving your order with photos and details of the issue. We will arrange a replacement, exchange, or refund as appropriate. Your satisfaction is important to us, and we will work to resolve the issue promptly.
BRANDING, LEGAL, & SUPPORT
Can other brands purchase using their own label (white/private labeling)?
Yes, we offer private labeling, allowing other brands to purchase products with their own labels. Please share your labeling requirements and order details, and we will provide you with options and pricing for private labeling.
Do you sign NDAs or offer exclusivity agreements for our custom designs?
Yes, we can sign NDAs and discuss exclusivity agreements for your custom designs to protect your brand and intellectual property. Please let us know your requirements, and we will review and proceed accordingly.
Are your garments compliant with Australian labeling and safety regulations?
Yes, our garments are compliant with Australian labeling and safety regulations. We ensure that care labels, fiber content, and other required information meet ACCC and Australian standards for garments sold in Australia.